The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2016
Filed:
Nov. 25, 2013
Nuance Communications, Inc., Burlington, MA (US);
Rajesh Balchandran, Verona, WI (US);
Linda M. Boyer, Ossining, NY (US);
James R. Lewis, Delray Beach, FL (US);
Brent D. Metz, New York, NY (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
A method () and system () is provided to add the creation of examples at a developer level in the generation of Natural Language Understanding (NLU) models, tying the examples into a NLU sentence database (), automatically validating () a correct outcome of using the examples, and automatically resolving () problems the user has using the examples. The method () can convey examples of what a caller can say to a Natural Language Understanding (NLU) application. The method includes entering at least one example associated with an existing routing destination, and ensuring an NLU model correctly interprets the example unambiguously for correctly routing a can to the routing destination. The method can include presenting the example sentence in a help message () within an NLU dialog as an example of what a caller can say for connecting the caller to a desired routing destination. The method can also include presented a failure dialog for displaying at least one example that failed to be properly interpreted to ensure that ambiguous or incorrect examples are not presented in a help message.