The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 28, 2016
Filed:
Mar. 26, 2013
Wipro Limited, Bangalore, IN;
Mageswari Appachiappan, Bangalore, IN;
Sudipta Ghosh, Kolkata, IN;
Kumaran Rangaswamy, Bangalore, IN;
Shambhulingaya Aralelemath, Bangalore, IN;
Wlpro Limited, Bangalore, IN;
Abstract
A method for improved end-user experience in an enterprise network is disclosed. In one embodiment, key performance indicators (KPIs) of network devices, applications and input services are determined. Further, KPIs of base services are determined using the KPIs of network devices, applications and input services. Furthermore, the KPIs are compared with KPI threshold levels and KPI level alerts are generated. Moreover, key quality indicators (KQIs) of base services are determined using the KPIs. Also, the KQIs are compared with KQI threshold levels and KQI level alerts are generated. Further, a composite service quality (CSQ) index of a composite service is computed using the KQIs. Furthermore, the CSQ index is compared with CSQ index threshold levels and a CSQ level alert is generated. In addition, possible problem conditions are detected and then possible problem scenarios are determined and analyzed. Also, actionable items are identified based on the possible problem scenarios.