The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 14, 2016
Filed:
Jun. 27, 2014
International Business Machines Corporation, Armonk, NY (US);
Susan M. Cox, Rochester, MN (US);
Janani Janakiraman, Austin, TX (US);
Fang Lu, Billerica, MA (US);
Karthik Ramamoorthy, Austin, TX (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Visual cues are provided for a user who is using a telephone for interacting with an automated telephone system. A number stream is created from the digits entered by the user with the phone keypad in response to audible prompts from the automated system. The visual cues comprise graphical representations (such as icons) that are inserted into the number stream to provide a quick visual indication not only of where the entered digits are delimited, but also what they represent. Thus, the user can quickly review the visual cues—for example, while making subsequent decisions for the interaction. The visual cues are selected by locating keywords in the audible prompts and consulting a mapping data structure that identifies the visual cues to be used with particular keywords. Optionally, a textual summary of the interaction is created as well (e.g., when the interaction concludes).
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile