Managing experience state to personalize destination visits

Abstract

A method for managing distribution of entitlements, such as personalized or enhanced experiences at a destination such a theme park. The method includes receiving a request for experience state management from an experience system that defines an experience provided by the experience system and identifies a single or multiple visitors. The method includes accessing an experience state associated with the identified visitors. The experience state defines experiences the visitor is entitled to receive and a ranked or prioritized listing of these experiences. The method includes responding to the experience system indicating whether the visitor is eligible to receive the defined experience based on their experience state and, when there are two or more eligible visitors, arbitrating amount the members of this eligible group. A feedback loop causes the experience states to be updated to modify the prioritized listings and to update an experience history for use in later arbitrations.