The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 31, 2016
Filed:
Oct. 31, 2011
Danny Y. Chen, Austin, TX (US);
Fabian F. Morgan, Austin, TX (US);
Siddhartha Upadhyaya, Kolkata, IN;
Sarah V. White Eagle, Austin, TX (US);
Danny Y. Chen, Austin, TX (US);
Fabian F. Morgan, Austin, TX (US);
Siddhartha Upadhyaya, Kolkata, IN;
Sarah V. White Eagle, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In a method for improving escalation performance, a computer monitors performance of an escalation in a production environment. The computer identifies a characteristic of the escalation based on the monitored performance. The computer creates a recommendation for improving escalation performance based on the characteristic. In response to an approval of the recommendation, the computer applies the recommendation to the escalation to form one or more recommended escalations. Furthermore, the computer deploys the one or more recommended escalations into the production environment.