The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 24, 2016
Filed:
Dec. 01, 2010
Vlad Vendrow, Redwood Shores, CA (US);
Vi Chau, San Francisco, CA (US);
Praful Shah, Los Alto Hills, CA (US);
Vladimir Shmunis, South Lake Tahoe, CA (US);
Vlad Vendrow, Redwood Shores, CA (US);
Vi Chau, San Francisco, CA (US);
Praful Shah, Los Alto Hills, CA (US);
Vladimir Shmunis, South Lake Tahoe, CA (US);
RingCentral, Inc., Belmont, CA (US);
Abstract
Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.