The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
May. 10, 2016

Filed:

Sep. 27, 2013
Applicant:

At&t Intellectual Property I, L.p., Atlanta, GA (US);

Inventors:

Harry E. Blanchard, Rumson, NJ (US);

Gregory Pulz, Cranbury, NJ (US);

Lan Zhang, Malvern, PA (US);

Assignee:
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 3/493 (2006.01); G10L 15/22 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4936 (2013.01); G10L 15/22 (2013.01); H04M 2203/355 (2013.01); H04M 2203/556 (2013.01);
Abstract

A script for an interactive communication is dynamically adjusted during the interactive communication. The interactive communication is monitored over a communication network using a computer with a processor and memory for input during the interactive communication. Input incompatible with a script for the interactive communication is detected for the interactive communication. The incompatible input is categorized. The script is dynamically adjusted during the interactive communication into a dynamically updated script in accordance with the categorizing. Information is provided over the communication network to the initiator in accordance with the dynamically updated script.


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