Mail processing and delivery within a controlled-environment facility

Abstract

An incoming physical mail item addressed to a resident of a controlled-environment facility is converted to a digital format mail item, which is associated with the resident and archived in an electronic database. A determination may be made whether the resident is allowed to receive the physical mail item. If so, the digital format mail item may be delivered to the resident as an electronic message If an electronic message service is not available to the resident, the digital format mail item is printed for distribution to the resident within the controlled-environment facility via a commissary provisioning system, print station, or print kiosk. Delivery via commissary provisioning system may be made at a commissary point-of-sale within the facility, or printed mail items may be included in a commissary order for the resident, and delivered to the resident at the facility with the order.