The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 05, 2016
Filed:
Apr. 24, 2014
GM Global Technology Operations Llc, Detroit, MI (US);
Karen Juzswik, Ypsilanti, MI (US);
Robert A. Hrabak, West Bloomfield, MI (US);
John J. Correia, Livonia, MI (US);
GM GLOBAL TECHNOLOGY OPERATIONS LLC, Detroit, MI (US);
Abstract
A method for providing interaction with an operator of a vehicle includes receiving request, from the operator of the vehicle and using a telematics system of the vehicle, for support or assistance regarding use of the telematics system, establishing a remote voice communication link between the vehicle and a remotely located call center, using the telematics system, and establishing a remote data communication link between the vehicle and the remotely located call center, using the telematics system. The method further includes providing verbal interaction or instruction regarding the use of the telematics system through the established remote voice communication, using the telematics system and/or providing audio/visual remote control, demonstrating or executing the use of the telematics system through the established remote data communication link, using the telematics system.