The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 22, 2016
Filed:
Oct. 23, 2013
Applicant:
Sugarcrm Inc., Cupertino, CA (US);
Inventor:
Matt Marum, Cary, NC (US);
Assignee:
SugarCRM Inc., Cupertino, CA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/428 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4285 (2013.01); H04M 2203/306 (2013.01);
Abstract
Embodiments of the present invention provide a method, system and computer program product for CRM audio on hold. In an embodiment of the invention, a CRM audio on hold method includes identifying a caller associated with the telephone call received in a call processing gateway, selecting a record in a CRM application pertinent to the caller and inserting the selected record into a variable field of a template. The method also includes text-to-speech (TTS) processing the template into audio and returning the audio to the call processing gateway for playback to the caller while the caller is on hold.