The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 15, 2016
Filed:
May. 14, 2014
Applicants:
Trung Tim Trinh, Nepean, CA;
Tom Gray, Mansfield, CA;
Inventors:
Trung Tim Trinh, Nepean, CA;
Tom Gray, Mansfield, CA;
Assignee:
Mitel Networks Corporation, Ottawa, CA;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 11/10 (2006.01); H04M 3/54 (2006.01); H04W 4/12 (2009.01); H04M 3/533 (2006.01); H04W 40/02 (2009.01); H04W 4/18 (2009.01); G10L 15/26 (2006.01); G06F 17/27 (2006.01);
U.S. Cl.
CPC ...
H04M 3/541 (2013.01); G06F 17/2785 (2013.01); G10L 15/265 (2013.01); H04M 3/533 (2013.01); H04W 4/12 (2013.01); H04W 4/18 (2013.01); H04W 40/02 (2013.01);
Abstract
An apparatus and method for routing an incoming call includes the apparatus configured to perform a routing decision resulting in the incoming call being routed to the voicemail of a called user. The apparatus further creates a transcription of a voicemail message being recorded on the voicemail of the called user. This is done by applying a speech analysis process to the voicemail message as the voicemail message is being recorded. Information about a context of the incoming call is determined from the transcription and a second routing decision is performed based on the information.