The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 15, 2016
Filed:
Dec. 15, 2011
Applicant:
Stephen R. Springer, Needham, MA (US);
Inventor:
Stephen R. Springer, Needham, MA (US);
Assignee:
Nuance Communications, Inc., Burlington, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 3/493 (2006.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/493 (2013.01); H04M 1/64 (2013.01); H04M 3/42068 (2013.01); H04M 2203/2066 (2013.01); H04M 2203/551 (2013.01); H04M 2203/555 (2013.01);
Abstract
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system.