The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 15, 2016
Filed:
May. 03, 2013
Applicant:
Comcast Cable Communications, Llc, Philadelphia, PA (US);
Inventors:
Chia-Chang Li, Holmdel, NJ (US);
Jon Boone, Coatesville, PA (US);
Jaime Jimenez, Tinton Falls, NJ (US);
Chris Kennedy, Highlands Ranch, CO (US);
Assignee:
Comcast Cable Communications, LLC, Philadelphia, PA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/436 (2006.01); H04L 12/64 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/436 (2013.01); H04L 12/6418 (2013.01); H04M 3/5141 (2013.01); H04M 2242/04 (2013.01);
Abstract
A system and method for improving the handling, management, and retention of particular accounts. An allowable calling number list is generated via a suitable mechanism such as a call center. The allowable calling number list is utilized by telephone number management server to manage inbound call access to suspended accounts. Account representatives are given access to the suspended numbers. Additionally, certain emergency inbound calls may be permitted from select numbers.