The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 15, 2016
Filed:
Jan. 29, 2013
International Business Machines Corporation, Armonk, NY (US);
Dimitri Kanevsky, Ossining, NY (US);
Pamela A. Nesbitt, Ridgefield, CT (US);
Tara N. Sainath, New York, NY (US);
Elizabeth V. Woodward, Cedar Park, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Systems and methods for improving communication over a network are provided. A system for improving communication over a network, comprises a detection module capable of detecting data indicating a problem with a communication between at least two participants communicating via communication devices over the network, a management module capable of analyzing the data to determine whether a participant is dissatisfied with the communication, wherein the management module includes a determining module capable of determining that the participant is dissatisfied, and identifying an event causing the dissatisfaction, and a resolution module capable of providing a solution for eliminating the problem.