The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 01, 2016
Filed:
May. 04, 2012
Applicants:
Gann Bierner, Oakland, CA (US);
Edwin Cooper, Oakland, CA (US);
Inventors:
Gann Bierner, Oakland, CA (US);
Edwin Cooper, Oakland, CA (US);
Assignee:
Pearl.com LLC, San Francisco, CA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 17/27 (2006.01); G06Q 50/00 (2012.01);
U.S. Cl.
CPC ...
G06F 17/2775 (2013.01); G06Q 50/00 (2013.01);
Abstract
Embodiments of the present invention provide for a method of identifying customer service and duplicate questions submitted by a user to a consultation system by creating a model from features extracted from questions previously identified as customer service questions, extracting features from a newly submitted question by performing phrasal analysis of the question, comparing the extracted features of the newly submitted question to the extracted features of the model, and determining whether the newly submitted question is a customer service question.