The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 23, 2016
Filed:
Nov. 26, 2013
International Business Machines Corporation, Armonk, NY (US);
Rose Catherine Kanjirathinkal, Kerala, IN;
Sriram Raghavan, Bangalore, IN;
Anindya Neogi, Bangalore, IN;
Sai Dattathrani, Bangalore, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Methods, systems, and articles of manufacture for leveraging social media to assist in troubleshooting are provided herein. A method includes extracting user-generated information pertaining to multiple failure scenarios from at least one social media data source; determining one or more causality relationships between a set of log entries associated with the multiple failure scenarios and the extracted user-generated information; identifying a similarity between the one or more determined causality relationships and information contained within a user query; and providing guidance to the user regarding resolving and/or obviating a failure associated with the user query based on said identified similarity.