The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 16, 2016
Filed:
Aug. 23, 2013
Broadcom Corporation, Irvine, CA (US);
Lowell D. Lamb, San Ramon, CA (US);
Broadcom Corporation, Irvine, CA (US);
Abstract
A remote management system employs multiple wireless links, which may include a local wireless link and a remote wireless link. The remote wireless link may be in place between a troubleshooting device held by a person located at a service site, and a remote service center for a service provider, such as an Internet service provider. The local wireless link may be in place between the person at the service site and the equipment needing service, such as a DSL model provided by the service provider. Establishing the multiple links allows the service provider to troubleshoot the equipment, without incurring the substantial cost of sending a specialized service technician to the service site. As examples, the troubleshooting device may be a smart phone, the remote wireless link may be a cellular connection, and the local wireless link may be a Bluetooth or NFC connection.