The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 09, 2016
Filed:
Jun. 20, 2012
Jennifer C. Lai, Garrison, NY (US);
Jie LU, Hawthorne, NY (US);
Shimei Pan, Armonk, NY (US);
Zhen Wen, Springfield, NJ (US);
Jennifer C. Lai, Garrison, NY (US);
Jie Lu, Hawthorne, NY (US);
Shimei Pan, Armonk, NY (US);
Zhen Wen, Springfield, NJ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method of automating incoming message prioritization. The method including training a global classifier of a computer system using training data. Dynamically training a user-specific classifier of the computer system based on a plurality of feedback instances. Inferring a topic of the incoming message received by the computer system based on a topic-based user model. Computing a plurality of contextual features of the incoming message. Determining a priority classification strategy for assigning a priority level to the incoming message based on the computed contextual features of the incoming message and a weighted combination of the global classifier and the user specific classifier. Classifying the incoming message based on the priority classification strategy.