The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 02, 2016

Filed:

Aug. 31, 2012
Applicants:

Jeffrey Dachis, Austin, TX (US);

Erik Lee Huddleston, Austin, TX (US);

Brian Justin Huddleston, Ii, Austin, TX (US);

Steven Michael Vaughan, Austin, TX (US);

Roger Louis Cauvin, Austin, TX (US);

John Joseph DE Oliveira, Austin, TX (US);

William Lance Eason, Austin, TX (US);

Jeremy Hanna, Austin, TX (US);

Shannon Paul Hardt, Austin, TX (US);

Bryan Joseph Horne, Austin, TX (US);

Brandon Kearby, Austin, TX (US);

Clinton Frederick Miller, Austin, TX (US);

Jacob Andrew Perkins, Austin, TX (US);

Timothy Joseph Potter, Austin, TX (US);

Ramon Renteria, Austin, TX (US);

Jason Samuel Westigard, Austin, TX (US);

David Chi-fine Yu, Austin, TX (US);

Inventors:

Jeffrey Dachis, Austin, TX (US);

Erik Lee Huddleston, Austin, TX (US);

Brian Justin Huddleston, II, Austin, TX (US);

Steven Michael Vaughan, Austin, TX (US);

Roger Louis Cauvin, Austin, TX (US);

John Joseph De Oliveira, Austin, TX (US);

William Lance Eason, Austin, TX (US);

Jeremy Hanna, Austin, TX (US);

Shannon Paul Hardt, Austin, TX (US);

Bryan Joseph Horne, Austin, TX (US);

Brandon Kearby, Austin, TX (US);

Clinton Frederick Miller, Austin, TX (US);

Jacob Andrew Perkins, Austin, TX (US);

Timothy Joseph Potter, Austin, TX (US);

Ramon Renteria, Austin, TX (US);

Jason Samuel Westigard, Austin, TX (US);

David Chi-Fine Yu, Austin, TX (US);

Assignee:

SPRINKLR, INC., New York, NY (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01); G06F 15/16 (2006.01); G06Q 30/00 (2012.01); G06Q 30/02 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/0242 (2013.01); G06Q 30/02 (2013.01);
Abstract

A model based social analytic system collects social signals from social network accounts for different companies and constituents. The social signals can be used to benchmark social network performance for different contextual dimensions, such as industries, companies, brands, etc. Conversations may be identified in the signals and the types of constituents participating in the conversations may be identified. Analytics can then be determined for the contextual dimensions based on the related conversations and the types of constituents participating in the conversations.


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