The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 02, 2016
Filed:
Jul. 03, 2013
Truelite Trace, Inc., Cupertino, CA (US);
Sung Bok Kwak, Cupertino, CA (US);
Truelite Trace, Inc., Sunnyvale, CA (US);
Abstract
An electronic alert system and a related method of operation for identifying, determining, and reporting chronically-problematic responses for service request and fulfillment between a service requester and a service performer are disclosed. In one embodiment, the electronic alert system identifies and determines a chronically-problematic response by analyzing two relational data sets. A first set of relational data set correlates time elapsed between a first service request bell press by a service requester from a service request device, and a confirmatory signal of successful service fulfillment from a service request reception device held by the service performer, or from the service request device. Furthermore, a second set of relational data set correlates a number of repeated service request bell presses by the service requester, a time interval between each bell press, and the confirmatory signal of successful service fulfillment from the service request device or the service request reception device.