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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 9244801 B1

PDFFull Text
Expired
Date of Patent:
Jan. 26, 2016

Filed:

Mar. 31, 2014

Increasing the accuracy of service quality management metrics

Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Peter H. Burton, Vancouver, CA;

Manvendra Gupta, Brampton, CA;

Helena Litani, Vaughan, CA;

Diaa EIDin M. Y. A. Nasr, Markham, CA;

Assignee:

International Business Machines Corporation, Armonk, NY (US);

Attorney:

Trentice V. Bolar

Primary Examiner:

Henry Tsai

Assistant Examiner:

Jing-Yih Shyu

Int. Cl.
CPC ...
G06F 3/00 (2006.01); G06F 11/30 (2006.01);
U.S. Cl.
CPC ...
G06F 11/3051 (2013.01); G06F 2201/875 (2013.01);
Abstract

According to embodiments of the present invention, one or more computer processors determine a source for a performance indicator of a target service element is known. The one or more computer processors select, at run time, a source for the performance indicator that has a least amount of information gaps. The one or more computer processors determine information associated with the performance indicator from the source. The one or more computer processors determine whether the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element. In response to determining that the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element, the one or more computer processors selecting the performance indicator.

Find Patent Forward Citations

Burton, Peter. (2016). Increasing the accuracy of service quality management metrics (U.S. Patent No. 9244801). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/9244801

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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