The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 19, 2016
Filed:
Aug. 22, 2006
Annie Wong, San Jose, CA (US);
Shisen Chang, San Jose, CA (US);
Robert T. Bell, Bountiful, UT (US);
Eddie B. Soliman, San Jose, CA (US);
Annie Wong, San Jose, CA (US);
Shisen Chang, San Jose, CA (US);
Robert T. Bell, Bountiful, UT (US);
Eddie B. Soliman, San Jose, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a secure computer telephony integration (CTI) connection is established between a call analysis and/or screening device and a call control agent. The call analysis device sniffs secure media packets between the endpoints and receives CTI events from the call control agent via the secure CTI connection. The device correlates the CTI events with the secure media packets, enabling the device to decrypt the packets to perform voice quality troubleshooting or call screening in real-time.