The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 19, 2016
Filed:
Sep. 30, 2008
Miriam VU, San Francisco, CA (US);
Miriam Vu, San Francisco, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
The invention relates to a method to provide product support. The method steps include storing mentor information received from at least one mentor to create a volunteer mentor network, where the at least one mentor volunteers to assist a plurality of users with a product, and where mentor information comprises a reported expertise with the product and availability of the at least one mentor to provide product support, tracking a status of the at least one mentor to determine current availability to provide product support, receiving user data, where user data comprises information concerning a focus of a user in the product, identifying an applicable mentor based on the volunteer mentor network and user data, and displaying the applicable mentor to the user.