The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 19, 2016
Filed:
Jul. 29, 2014
General Electric Company, Schenectady, NY (US);
General Electric Company, Schenectady, NY (US);
Abstract
A system and method for remotely supporting users includes receiving identification information of a potential problem with a remotely located equipment from a user and responding to receiving the identification information by providing a recommended work scope to the user. The recommended work scope includes a recommended series of actions to perform to at least one of repair or replace a component subsystem and an instructional representation for display on a mobile device. The first instructional representation both illustrates the series of actions to perform and includes at least one annotation to represent an alert to the user that is related to the action being illustrated. The first instructional representation includes images, videos, and/or a combination thereof that are displayed on the mobile device to guide the user through the recommended work scope.