The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 29, 2015
Filed:
Aug. 13, 2013
Bomgar, Ridgeland, MS (US);
Joel Bomgaars, Ridgeland, MS (US);
Nathan McNeill, Brandon, MS (US);
David Durham, Raymond, MS (US);
Jeremy Cross, Kelowna, CA;
Ryan Sleevi, Hernando, MS (US);
Huey Jiun Ngo, Flowood, MS (US);
BOMGAR CORPORATION, Ridgeland, MS (US);
Abstract
A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.