The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 01, 2015
Filed:
Oct. 21, 2010
Michael E. Bundy, Seattle, WA (US);
Cary Rotman, Seattle, WA (US);
Jacob Lucas, Seattle, WA (US);
Mukul Karnik, Redmond, WA (US);
Tony Kanawati, Seattle, WA (US);
Michael E. Bundy, Seattle, WA (US);
Cary Rotman, Seattle, WA (US);
Jacob Lucas, Seattle, WA (US);
Mukul Karnik, Redmond, WA (US);
Tony Kanawati, Seattle, WA (US);
Amazon Technologies, Inc., Reno, NV (US);
Abstract
Various embodiments of a system and method for providing substitute item recommendations in order status messages are described. In various embodiments, a customer may submit an order for one or more items to a merchant. In various cases, the merchant may fulfill the order by preparing a shipment that includes the one or more ordered items and shipping that shipment to the customer. In some cases, at least one item of the order may be delayed or canceled for a variety of reasons. In various embodiments, the merchant may utilize an exception management component to generate an orders status message (for the customer) that specifies the item has been delayed or canceled. The merchant may also utilize the exception management component to generate the order status message such that the order status message also includes a recommendation of one or more substitute items that the customer may be interested in.