The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 24, 2015
Filed:
Sep. 15, 2012
David S. Trandal, Santa Barbara, CA (US);
David J. Brahm, The Woodlands, TX (US);
David S. Trandal, Santa Barbara, CA (US);
David J. Brahm, The Woodlands, TX (US);
Other;
Abstract
The present invention relates to telecommunications processing and managing product data using voice and data networks. A purchase is recorded in a telephonic processing system. A warranty duration is determined for the purchased item. A warranty start and end date is established for the item purchase. Claims instructions are sent to a user including a first phone address. A call from a caller directed to the first phone address is received at a telephonic processing system coupled to at least one network, wherein the call is associated with call signaling information. An outbound call is generated from the telephonic processing system to a second phone address wherein the second phone address is determined at least in part from the signaling information associated with the received call. The received call is connected to the first outbound call. Call detail attributes associated with the connected calls are recorded.