The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2015
Filed:
Aug. 18, 2014
Nithya Ramkumar, Bangalore, IN;
Soham Bhaumik, Bangalore, IN;
Amit Krishna, Bangalore, IN;
Mahesh Chowdary, Bangalore, IN;
Hemant Kumar, Delhi, IN;
Nithya Ramkumar, Bangalore, IN;
Soham Bhaumik, Bangalore, IN;
Amit Krishna, Bangalore, IN;
Mahesh Chowdary, Bangalore, IN;
Hemant Kumar, Delhi, IN;
Wipro Limited, Bangalore, IN;
Abstract
The present disclosure relates to methods of systems for allocating a call from a user to an agent. Embodiments of the disclosure may determine a set of sentiment indicators associated with the user from one or more acoustic parameters of the call. In addition, embodiments of the disclosure may select a candidate agent to handle the call based on the set of sentiment indicators and a sentiment handling capability associated with the candidate agent. Moreover, embodiments of the disclosure may allocate the call to the candidate agent.