The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2015
Filed:
Jan. 08, 2009
Applicant:
Tal Givoly, Cupertino, CA (US);
Inventor:
Tal Givoly, Cupertino, CA (US);
Assignee:
Amdocs Software Systems Limited, Dublin, IE;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 1/27 (2006.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 1/271 (2013.01);
Abstract
A system, method, and computer program are provided for using speech recognition to assist call center interactions with a caller. In operation, utterances are received between a caller and an agent. Additionally, speech recognition is performed on the utterances utilizing a context of the utterances. Furthermore, an interaction with the caller is assisted utilizing the speech recognition.