The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2015
Filed:
Mar. 17, 2011
Venkadesan Marimuthu, Tamil Nadu, IN;
Venkadesan Marimuthu, Tamil Nadu, IN;
Extreme Networks, Inc., San Jose, CA (US);
Abstract
A method comprising detecting an problem with a software product, capturing debugging information corresponding to the detected problem, searching for the detected problem in a repository of a set of known issues corresponding to the software product to identify a root cause of the detected problem. If the detected problem is a known issue in the set of known issues corresponding to the software product, automatically applying a corresponding solution to the detected problem. If the detected problem is not a known issue in the set of known issues corresponding to the software product, analyzing the user input describing an occurrence of the problem with the software product, as well as the captured debugging information. Based on the analysis, the repository of the set of known issues is updated to include the detected problem as a new known issue and a corresponding solution to the detected problem.