The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2015
Filed:
Feb. 28, 2013
Nuance Communications, Inc., Burlington, MA (US);
Stephen R. Springer, Needham, MA (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
Call service centers typically require a user to confirm its identity by manually entering identification. An embodiment of the present invention uses a client device's identification to identify a user securely without requiring a user to enter identification manually. The client device's automatic numbering identification (ANI) number is an example of identification of the user, and the client device's media access control address is an example of information used, as an encryption key, to verify that the ANI number is not spoofed. In one embodiment, the client device provides the ANI number to a data server prior to a call, and the data server provides information to enable enhancement of the call either by sending the information to the call center directly or via the client device. Benefits of embodiments of the present invention include a reduced load on call service centers, reduced call time, and increased user satisfaction.