The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2015
Filed:
Sep. 25, 2013
International Business Machines Corporation, Armonk, NY (US);
Jeanette L Blomberg, Portola Valley, CA (US);
Neil H. A. Boyette, Oregon City, OR (US);
Anca A Chandra, Los Gatos, CA (US);
Sechan Oh, Stanford, CA (US);
H Raymond Strong, Jr., San Jose, CA (US);
GLOBALFOUNDRIES, INC., Grand Cayman, KY;
Abstract
Disclosed are methods and systems for identifying and visualizing the patterns of work transfers for service delivery using financial data. Within a service firm, work is often transferred from one delivery center to another, which results in additional costs and delays in service delivery. To control unnecessary work transfers, sustained patterns of work transfer are identified so that steps can be taken to limit their occurrence. The disclosed methods and systems analyze the relations among the costs transferred from one location to another.