The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 20, 2015
Filed:
Jan. 30, 2013
Bank of America Corporation, Charlotte, NC (US);
Craig Froelich, Thousand Oaks, CA (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Methods, systems, computer-readable media, and apparatuses for providing dynamic incident response using advanced analytics are presented. In some embodiments, a computing device may determine that an incident has occurred. The computing device then may load a predefined response template that includes parameters for responding to the incident. Subsequently, the computing device may utilize a big data platform to identify one or more potential responders for the incident based on the predefined response template. In some additional embodiments, the computing device also may contact the identified potential responders and subsequently monitor communications by the identified potential responders that are responsive to the contact. The computing device may also update historical interaction data based on the monitoring, and this historical interaction data may be used to subsequently determine the likelihood that at least one potential responder will respond to a future incident.