The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2015
Filed:
Oct. 01, 2009
Steven G. Smith, Roswell, GA (US);
Ralph J. Mills, Atlanta, GA (US);
Roland T. Morton, Jr., Atlanta, GA (US);
Mitchell E. Davis, Palmetto, GA (US);
Steven G. Smith, Roswell, GA (US);
Ralph J. Mills, Atlanta, GA (US);
Roland T. Morton, Jr., Atlanta, GA (US);
Mitchell E. Davis, Palmetto, GA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
Methods and apparatus are disclosed for a technician to access a systems interface to back-end legacy systems by voice input commands to a speech recognition module. Generally, a user logs a computer into a systems interface which permits access to back-end legacy systems. Preferably, the systems interface includes a first server with middleware for managing the protocol interface. Preferably, the systems interface includes a second server for receiving requests and generating legacy transactions. After the computer is logged-on, a request for voice input is made. A speech recognition module is launched or otherwise activated. The user inputs voice commands that are processed to convert them to commands and text that can be recognized by the client software. The client software formats the requests and forwards them to the systems interface in order to retrieve the requested information.