The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 29, 2015
Filed:
Apr. 29, 2010
Joseph Pasqua, Menlo Park, CA (US);
Mark Bregman, Los Gatos, CA (US);
Joseph Pasqua, Menlo Park, CA (US);
Mark Bregman, Los Gatos, CA (US);
Symantec Corporation, Mountain View, CA (US);
Abstract
A computer-implemented method for correlating computing problems referenced in social-network communications with events potentially responsible for the same may include: 1) providing a social-network feedback mechanism that enables users to express frustration with computing problems in real time via a social-network service, 2) detecting at least one user communication generated via the social-network feedback mechanism that references at least one computing problem experienced by a user, and then 3) correlating the computing problem referenced in the user communication with at least one event potentially responsible for the computing problem. Various other methods, systems, and computer-readable media are also disclosed.