The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2015
Filed:
Mar. 15, 2013
Applicant:
Aetherpal Inc., South Plainfield, NJ (US);
Inventors:
Artun Kutchuk, La Jolla, CA (US);
Ranjithkumar Palanichamy, Piscataway, NJ (US);
Calvin Charles, Piscataway, NJ (US);
Assignee:
AetherPal Inc., South Plainfield, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01); G06F 11/34 (2006.01); H04L 29/08 (2006.01);
U.S. Cl.
CPC ...
G06F 11/3438 (2013.01); H04L 29/08 (2013.01); H04L 67/22 (2013.01);
Abstract
Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.