The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 15, 2015
Filed:
Aug. 13, 2010
Scott A. Irwin, Winter Springs, FL (US);
Robert D. Birch, Orlando, FL (US);
Joseph P. Lupo, Apopka, FL (US);
Sanjiv Karani, Mason, OH (US);
Stephen D. Weagraff, Orlando, FL (US);
Scott A. Irwin, Winter Springs, FL (US);
Robert D. Birch, Orlando, FL (US);
Joseph P. Lupo, Apopka, FL (US);
Sanjiv Karani, Mason, OH (US);
Stephen D. Weagraff, Orlando, FL (US);
NetCracker Technology Solutions, Inc., Cincinnati, OH (US);
Abstract
There is disclosed a device-based eCare solution that facilitates computerized consumer service on consumer devices. The system may include an end device, a back-end server eCare system, and a communications technology. One or more consumer eCare applications, such as balance and pricing applications, consumer assistance applications, diagnostic applications, and anticipatory applications, may be resident on the device. The end device may be configured to monitor the consumer's activity and collect and store a set of data regarding the consumer's activity. The end device may be further programmed to proactively offer the consumer a consumer eCare application based on the set of data and execute the consumer eCare application in accordance with the consumer's instructions. The system may create a collaborative environment between the device, other devices, and the back-end server eCare system. The device may intermittently communicate with other devices, the back-end server eCare system, or both, to synchronize information.