The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2015
Filed:
Jan. 23, 2012
Paul V. Hubner, McKinney, TX (US);
Robert A. Clavenna, Ii, Lucas, TX (US);
Kristopher A. Pate, Flower Mound, TX (US);
Steven T. Archer, Dallas, TX (US);
Paul V. Hubner, McKinney, TX (US);
Robert A. Clavenna, II, Lucas, TX (US);
Kristopher A. Pate, Flower Mound, TX (US);
Steven T. Archer, Dallas, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A method performed by one or more server devices connected to a mobile device via a network, the mobile device being connected to an electronic device is provided that can include sending, by the one or more server devices and to the mobile device, data initiating a session between the one or more server devices and the mobile device; sending a request for information about the electronic device; receiving the requested information about the electronic device; identifying device credentials for the electronic device and communication protocols for communicating with the electronic device; providing the device credentials for the electronic device and the communication protocols for communicating with the electronic device; automatically gathering information about the electronic device from data stored on the electronic device using the communication protocols and the mobile device; and providing support to the electronic device via the mobile device.