The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 25, 2015

Filed:

Jun. 20, 2012
Applicants:

Brian Reistad, Sudbury, MA (US);

William D. Snapper, Holliston, MA (US);

Andrew C. Payne, Lincoln, MA (US);

James Campbell, Watertown, MA (US);

Inventors:

Brian Reistad, Sudbury, MA (US);

William D. Snapper, Holliston, MA (US);

Andrew C. Payne, Lincoln, MA (US);

James Campbell, Watertown, MA (US);

Assignee:

Open Text S.A., Luxembourg, LU;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01); H04L 12/58 (2006.01); G06Q 30/02 (2012.01);
U.S. Cl.
CPC ...
H04L 51/32 (2013.01); G06Q 30/02 (2013.01); G06Q 30/0235 (2013.01); G06Q 30/0239 (2013.01); G06Q 30/0241 (2013.01); G06Q 30/0255 (2013.01); G06Q 30/0271 (2013.01); H04L 51/04 (2013.01);
Abstract

Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may associate a variable to each event in a script. A variable may be associated with each event. A first instruction in the script may be operable to send a first communication to a user from a server via the network. A second instruction may be operable to according to the script based on the stored set of user information and the variable associated with the first event.


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