The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 18, 2015
Filed:
May. 29, 2012
Anthony Rajakumar, Fremont, CA (US);
Lisa Guerra, Los Altos, CA (US);
Torsten Zeppenfeld, Emerald Hills, CA (US);
Vipul Vyas, Palo Alto, CA (US);
Anthony Rajakumar, Fremont, CA (US);
Lisa Guerra, Los Altos, CA (US);
Torsten Zeppenfeld, Emerald Hills, CA (US);
Vipul Vyas, Palo Alto, CA (US);
Verint Americas Inc., Alpharetta, GA (US);
Abstract
Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving, via a fraud notification system, notification of a fraud event associated with a customer account, the fraud event comprising a time stamp, determining, via a call selection module, unique voice samples or models from call events obtained within a time frame that is temporally proximate the fraud event, and generating a timeline presentation that includes each unique voice sample or model identified in the call events based upon a time stamp associated with the call events.