The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2015
Filed:
Sep. 16, 2008
Travis M. Grigsby, Austin, TX (US);
Frank L. Jania, Chapel Hill, NC (US);
Steven M. Miller, Cary, NC (US);
Lisa Seacat Deluca, San Francisco, CA (US);
Travis M. Grigsby, Austin, TX (US);
Frank L. Jania, Chapel Hill, NC (US);
Steven M. Miller, Cary, NC (US);
Lisa Seacat DeLuca, San Francisco, CA (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A system, method and program product for providing voice response unit (VRU) harvesting. A system is provided that includes: an account management system for allowing a user to identify a set of VRUs and associated data desired from each VRU; a navigation system for automatically navigating each VRU and collecting the desired data from each VRU; and an output system for outputting the desired data for the user.