The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2015
Filed:
Mar. 30, 2007
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Fleet, GB;
Kenneth Richard Brodhagen, Roswell, GA (US);
Damian Smith, Epsom, GB;
Robert John Barnes, Watford Herts, GB;
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Fleet, GB;
Kenneth Richard Brodhagen, Roswell, GA (US);
Damian Smith, Epsom, GB;
Robert John Barnes, Watford Herts, GB;
VERINT AMERICAS, INC., Roswell, GA (US);
Abstract
Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource.