The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 11, 2015

Filed:

Dec. 31, 2012
Applicant:

Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);

Inventors:

Samantha Kalita, Boston, MA (US);

Graham David Sysko, Cambridge, MA (US);

Hannah Y. Moon, Boston, MA (US);

Hilary Basch, Brighton, MA (US);

Tiffany Chan, Weston, MA (US);

Sankar Shanmugam, Dayton, NJ (US);

Rosa Tavares, Holmdel, NJ (US);

Arindam Mitra, Duluth, GA (US);

Swapnil Mahankal, Bedminster, NJ (US);

Assignee:

VERIZON PATENT AND LICENSING INC., Basking Ridge, NJ (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G09B 19/00 (2006.01); G06Q 10/10 (2012.01); H04M 15/00 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/10 (2013.01); G09B 19/0053 (2013.01); H04M 15/58 (2013.01);
Abstract

Account information associated with a mobile device is obtained through a mobile wireless communication network from a database of subscriber account records for mobile wireless communication service subscribers. The account information may identify the previous mobile device, the mobile device, and/or length of usage of the mobile device. Advice information is selected from a database of advice regarding operation of the mobile devices such that the selected advice information is adapted for the account, and the selected advice information is then provided via a user interface element of the mobile device. Additionally, multiple levels of search related phrases, in which the phrases at each level correspond to a user-selected phrase at the previous level, are presented via a user element of a mobile device.


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