The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 28, 2015
Filed:
Nov. 19, 2014
Asd Inc., Media, PA (US);
Martin Czachor, Jr., Newtown Square, PA (US);
Kevin Czachor, West Chester, PA (US);
Norman Franke, Garnet Valley, PA (US);
Gary Foster, Media, PA (US);
ASD INC., Media, PA (US);
Abstract
An aural volume feedback system is implemented in a center having a plurality of agents working thereat. Each agent is situated at a work station for being in calling contact with a client. At the work station, a microphone transforms aural speech of the agent into an electrical format, and a volume detector samples the electrical format and generates based on the sampling an instantaneous volume level. The volume detector compares the generated volume level to a predetermined threshold to determine that the agent is speaking excessively loudly, and thereafter outputs a trigger signal. A feedback generator receives the trigger signal, and based thereon generates a feedback to be perceived by the offending agent at the work station, where the perceived feedback hopefully causes the offending agent to reduce the aural volume thereof.