The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 21, 2015
Filed:
Mar. 12, 2014
Applicant:
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Inventor:
Robert Bushey, Round Rock, TX (US);
Assignee:
AT&T INTELLECTUAL PROPERTY I, L.P., Atlanta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 11/00 (2006.01); H04M 3/523 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/523 (2013.01); H04M 3/51 (2013.01); H04M 3/5166 (2013.01); H04M 2203/2011 (2013.01);
Abstract
A computer-readable storage device stores instructions that, when executed by a processor, cause the processor to perform operations including selectively transferring a call to equipment of a customer service agent based on an order status. The call is automatically transferred to the equipment of the customer service agent in response to receiving an indication that the order status is not locatable.