The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 21, 2015
Filed:
Jun. 26, 2013
International Business Machines Corporation, Armonk, NY (US);
Redha M. Bournas, Chapel Hill, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system and software for determining a final staffing schedule in a ticketing system by scheduling a plurality of staffing resource units (SRUs) of multiple classes into one or more shift(s). The method includes finding a simulated staffing schedule for some sub-set of class(es), where the sub-set of class(es) is: (i) less than the total number of classes; and (ii) can accomplish all tasks that may come in during the shift(s) being scheduled. The schedule for the sub-set of classes is then converted into a schedule including SRUs of every class based on historical data relating to historical proportions between SRUs of various classes and/or incoming tasks of various types.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile