The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 30, 2015
Filed:
Jul. 21, 2012
Applicant:
Hassan Abou-el-ella, Overland Park, KS (US);
Inventor:
Hassan Abou-El-Ella, Overland Park, KS (US);
Assignee:
Sprint Communications Company L.P, Overland Park, KS (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04Q 7/10 (2006.01); H04W 36/04 (2009.01); H04W 28/24 (2009.01);
U.S. Cl.
CPC ...
H04W 36/04 (2013.01); H04W 28/24 (2013.01);
Abstract
Embodiments of the disclosure relate to a method of processing a voice call from a mobile device to a customer care center, including placing, from a mobile device, a call to a customer care center. The method also includes displaying, on the mobile device, a first query about whether the call was completed to the satisfaction of the customer, analyzing, on a processor, a status of a first response by a customer to the first query, and displaying, on the mobile device, a first customer care message on the mobile device if the first response was negative.