The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 16, 2015
Filed:
May. 27, 2008
Hans Frederik Van Rietschote, Sunnyvale, CA (US);
James Cabell Poole, Oviedo, FL (US);
Hans Frederik van Rietschote, Sunnyvale, CA (US);
James Cabell Poole, Oviedo, FL (US);
Symantec Operating Corporation, Mountain View, CA (US);
Abstract
An online expert system that can communicate software installation instructions to a remote node through the use of a generic installer executing on the remote node is provided. Embodiments of the online expert system can identify a set of installation instructions configured to install a software product on the remote node, execute the set of installation instructions, record results of the execution of the installation instructions, and, if an error is detected in the results, submit the results for analysis to determine whether a solution to the error is available and execute the solution, if any. Aspects of the online expert system provide for the executing of the installation instructions to include communicating installation-related information to the remote node over a network. Further aspects of the online expert system provide for executing a solution to an error to include communicating solution-related information to the remote node over the network.