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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 9053506 B1

PDFFull Text
Date of Patent:
Jun. 09, 2015

Filed:

Jul. 12, 2012

Customer assistance request system using smart device

Applicants:

Nancy Lee Van Nest, Delray Beach, FL (US);

Stewart E. Hall, Wellington, FL (US);

Gustavo Leon, Pembroke Pines, FL (US);

Paul Brent Rasband, Lantana, FL (US);

Timothy J. Relihan, Loxahatchee, FL (US);

David M. Salcedo, Lake Worth, FL (US);

Inventors:

Nancy Lee Van Nest, Delray Beach, FL (US);

Stewart E. Hall, Wellington, FL (US);

Gustavo Leon, Pembroke Pines, FL (US);

Paul Brent Rasband, Lantana, FL (US);

Timothy J. Relihan, Loxahatchee, FL (US);

David M. Salcedo, Lake Worth, FL (US);

Assignee:

Tyco Fire & Security GmbH, Neuhausen am Rheinfall, CH;

Attorneys:

Alan M. Weisberg

Christopher & Weisberg, P.A.

Primary Examiner:

Mohamed Ibrahim

Assistant Examiner:

James Fiorillo

Int. Cl.
CPC ...
G06F 15/16 (2006.01); G06Q 30/06 (2012.01); G06Q 20/20 (2012.01); H04L 12/58 (2006.01); H04W 4/02 (2009.01); H04W 4/12 (2009.01); H04L 29/08 (2006.01); G06Q 10/10 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/0617 (2013.01); G06Q 20/20 (2013.01); H04L 12/58 (2013.01); H04W 4/02 (2013.01); H04W 4/12 (2013.01); H04L 67/04 (2013.01); G06Q 10/103 (2013.01);
Abstract

A method and computer for responding to an assistance request message. An assistance request message from a requester mobile device associated with a requester is received at a response computer. The assistance request message includes at least one input parameter. A responder is determined, from multiple potential responders, to respond to the assistance request message. The responder is associated with responder data corresponding to the at least one input parameter. An availability inquiry message to a responder device associated with the responder is transmitted. A response to the availability inquiry message is received from the responder device. When the response to the availability inquiry message indicates that the responder is available to respond to the assistance request message, the requester mobile device is notified that the responder is available.

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