The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 09, 2015
Filed:
Jan. 14, 2013
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Sunil Bharadwaj, Beaverton, OR (US);
Wendy L. Henson, Portland, OR (US);
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 9/44 (2006.01); G06F 11/36 (2006.01);
U.S. Cl.
CPC ...
G06F 11/362 (2013.01);
Abstract
Tacit knowledge associated with software development problems may be shared by providing a framework configured to pre-process raw service data of a software product for identification of data elements. Pre-processing operations may be applied to the raw service data to extract data elements. An identified operating problem in the service data may be efficiently analyzed by referring to a repository of stored records that include previously performed user actions when facing the identified operating problem.